Get in Touch With Us
Got a question about one of the casinos we've reviewed, spotted something that needs updating, or just want to tell us what you think of our free spins comparisons? This page covers the ways to reach Online Casino and what happens once your message lands in our inbox.
The Best Way to Reach Us
Email is the quickest and most reliable route. Send your message to [email protected] and a member of our team will read it — we don't rely on canned replies to stand in for a proper response.
If you can, mention what your message relates to right away. Is it about a specific brand from our rankings, a bonus term you found confusing, or something else entirely? A short heads-up in the subject line means we can route it to the right person and get back to you faster.
What Readers Usually Write to Us About
We hear from Canadian players for all sorts of reasons. Some of the most common:
- Questions about a casino on our list — if you want more detail on a welcome offer, wagering requirement, or payment method mentioned in one of our write-ups, ask and we'll clarify.
- Corrections — bonus terms, free spin counts and payment options change often. If something looks out of date compared to what a casino currently advertises, we want to know so we can check it.
- Content suggestions — if there's a Canadian casino you'd like us to look at, or a topic around gambling sites in Canada we haven't covered yet, tell us.
- Partnership or editorial enquiries — if you represent a casino brand or an industry organisation, introduce yourself and outline what you're proposing.
- Concerns about safe play — if you or someone you know is struggling with gambling, let us know in your message and we'll point you towards appropriate support resources rather than casino recommendations.
How We Handle Your Message
Every email is read by a real person on our team, not a bot. We aim to reply within a couple of working days, though this can stretch a little during busier periods — thanks for bearing with us if it does.
We won't ask for sensitive account or payment details over email, and we'd encourage you not to send them either. If your query is specifically about a deposit, withdrawal or account issue with a casino brand, that's best handled directly with that operator's own support team, since we don't have access to individual player accounts.
Before You Write In
A quick check can sometimes save you a wait for a reply. If your question is about which Canadian online casino might suit you, or how our ratings and offers work, you may find the answer already covered on the site. Readers looking specifically for options outside the standard self-exclusion framework can also see our Best Non GamStop Casinos page.
For anything else — feedback, corrections, or a straightforward question about how we cover online casinos in Canada — the email above remains the fastest way to reach us. We genuinely read what comes in, and it helps shape what we publish next.